Teams via UC Client


Call History: See all of your call history from a single, actionable screen. You can search, filter, sort, and even initiate calls.

Call Recording: You can record all of your calls, some of them, or even parts of calls as needed with Teams Call Recording. On-demand Call Recording can be activated, paused, and even resumed during a call with  a click of single button. All of your initiated call recordings can be searched, listened to, and downloaded from a single screen in Teams.


Calling: Users can make calls from anywhere without the need for a desk phone. With only a headset and a computer, you can have all of the convenience of your office phone right at your fingertips no matter where you are.


Chat: Chat with your colleagues with a single click. Incoming chat notifications are handled through persistent, browser-based alerts.

Enterprise Contacts: Getting a colleague’s contact details no longer requires opening a separate corporate directory. All of your enterprise contacts areautomatically pulled into Teams.

Meetings: Collaborate face to face, share screens, and chat with colleagues from any location with just your computer, a browser, and a headset.

Visual Voicemail: See all of your voicemail messages on a single screen with information like the date, duration, caller ID, and an attached sound file that can be played. You can filter and even delete messages from this screen.

Voicemail Transcription: Prioritize your messages before you listen to them with voicemail transcription. If enabled, you will receive an automated transcription of the message so that you can determine if it is important or something to address at a later time.

Zero Configuration: There’s no need for complex setup and configuration or a long wait for phones to arrive. Start communicating immediately with only a browser and a headset.


Music on Hold


Commercials on Hold (by Phone Number):You may upload multiple On Hold commercials to your Hosted PBX, and playback can be based on location or queue.

Music on Hold (Custom or Default): You have the choice to upload custom music files, or use our default music to be played while callers are on hold.

WHY MOBILE APP?


​-​Never Miss An Important Business Call


-Leverage An Investment Already made

-Protect Your Business

CALL US TODAY FOR MORE INFORMATION 985-340-2811

$$ - denotes extra charges may apply

AUTO-ATTENDANT

Auto Attendant Answering: Setup a telephone number that dials directly to an Auto Attendant. Callers are then presented with predefined options via the Auto Attendant feature.

Configured to meet each individual customers needs.

Virtual Auto Attendants

Multiple Top-level Auto Attendants:Allows separate telephone numbers to be routed to unique Top-Level Auto Attendants. Each Auto Attendant is individually configurable.

Sub-level Auto Attendants: Sub-Level Auto Attendants are often used for different departments within an organization. For example, you may have a main Auto Attendant for your company, plus Sub-Level Auto Attendants for Sales, Support, etc.

Top-level Auto Attendants
(Always On or Time-based):
Allows callers to select menu options using a standard telephone keypad.
Through the portal interface, calls can be routed to extensions, mailboxes, groups, conference rooms, call queues, or multiple levels of additional auto attendants.

Additional Setup Fees and Monthly Charges Do Apply.


One Button Redial: A device or soft phone feature that redials the last number dialed by the extension user.  Note: not all phones support this feature.

Digit Extension Dialing: Hosted PBX extensions can consist of 1-6digits.

Outbound Dialing Rules: Configure which types of outbound calls users can make.

Outgoing Call Blocking: Prevent calls to specific numbers or services (e.g. a 1-900 number).

Premium Call Recording: Record incoming and outgoing calls either by default or on demand. Choose which extensions get recorded automatically, which ones can use on demand, and which ones don’t get recorded at all from your company portal. You can also see, search, listen to, and download all call recordings generated from a single screen. $$

Ring Groups: Enable multiple extensions to be joined as a group, and then route calls sequentially or simultaneously to that group.

Shared Virtual Call Paths: Virtual Call Paths deliver calls to and from the PSTN to either hosted endpoints or SIP Trunks. They are shared by all endpoints on a Hosted PBX, regardless of location. Customers can purchase any number of call paths to suit their needs and are limited only by budget constraints and bandwidth consumption (typically 80 Kbps per call).

Speed Dial: A device or soft phone feature that automates the dialing of a predetermined phone number.

Unattended Transfer: Transfer a call to another extension, group, or phone number without announcing the party being transferred.

Voicemail: Associate a voice mailbox with an extension or use an announce-only voice mailbox to provide customers with a prerecorded message when they choose an option through an Auto Attendant 
or extension.

Visual Voicemail: After a voicemail is received, the Hosted PBX will send an email to any valid email account or alias that you enter into your company portal. The message will include the date and time of the call, the duration, Caller ID (if provided), the mailbox number, and an attached WAV file that can be played on your PC or mobile device. You can also set up auto-delete for voicemail messages after a configurable time, or as soon they are emailed.

Voicemail to Text: Don’t have a smartphone or tablet capable of playing WAV files? Enter an SMS address in your company portal and the Hosted PBX will send a shorter text message to your device. Note: Third-party text messaging rates may apply. $$

If you have any questions or want more information please give us a call today. 985-340-2811

Call Management

Attended Transfer: Transfer a call to an extension, group, or phone number after announcing the party to be transferred.

Auto Attendant Answering: Setup a telephone number that dials directly to an Auto Attendant. Callers are then presented with predefined options via the Auto Attendant feature.

Automatic Call Distribution (ACD): Used to route calls in a call center environment to the appropriate agents based on factors such as time availability, behavior, and priority levels. $$

Barge: Allows you to listen in on a selected extension and speak to the internal caller, but not be heard by the external caller.

Burstable Virtual Call Paths: Call Paths are “burstable,” meaning you can configure your Hosted PBX to give extra call paths “on demand” to deliver additional calls beyond the number of paths purchased—up to 10 additional paths. The system will automatically track and bill the customers for the extra call paths and they will have use of the additional call paths for the remainder of the billing period. $$

Busy Call Forwarding: Automatically forwards your calls to an extension, group, or phone number when your phone is busy.

Call Forwarding: Forward calls via the portal, or via your device or softphone. Calls may be forwarded to any extension or phone number. Note: device or softphone forwarding functionality may vary by manufacturer.

Call Hold:Place calls on hold and play music or a commercial while a caller is on hold.

Call Park:Unlike a call placed on hold, a parked call may be picked up at another extension.


Call Queue:Call Queues are used to route calls on a first-in, first-out basis to the appropriate extension or group. These extensions can be agents logged into the system. Call Queues are commonly used with an ACD where callers hear an announcement such as “Thank you for calling, all available agents are busy, please hold for the next available agent, or press ‘1’ to leave a message.” When the call is ready to be routed, the ACD handles the routing rules.

Call Recording: Selectively record calls for training or documentation purposes. Note: Call Recording requires a dedicated server in the cloud. $$

Call Routing Time Frames: Allows routing decisions based on time and date. Multiple schedules can be configured from departments with different hours of operation (e.g. business hours, after hours, and holiday hours).

Call Waiting Indicator:Indicates an incoming call
(and Caller ID if available) while another call is in process.

Caller ID: Customize the appearance of your outgoing Caller ID by outgoing number or extension.

Caller ID Blocking: Disable Caller ID for all outbound calls made from your Hosted PBX.

Caller ID Routing: Enables the creation of one or more inbound call routing tables that route to a particular destination,basedonCallerID.ACallerIDRoutematches either a call’s Caller ID name or number, and then uses a predetermined call route to deliver the call to its destination.

Direct Inward Dialing (DID): Set up a telephone number to dial directly to a device or extension.

Direct Inward System Access (DISA):Allows remote users to dial into their hosted PBX from an outside line and make outbound calls that will display Caller ID information from a DID within their office.

Directed Call Pickup: Allows users to dial *8 plus an extension number to answer a call ringing at that extension. Note: this feature does not work with a Group or Queue call.

Disable Outbound Dialing:Disable Outbound Dialing for specific extensions.

Do Not Disturb:A device or softphone feature that simulates a phone being off-the-hook and sends incoming calls directly into voicemail. Other routing options are also available.

Find Me (Digital Assistant):Set up a personal assistant to find you at up to five locations. This feature is configured per extension and offers multiple options to route calls once they have reached the given extension. Callers are prompted to announce themselves and are given the option to try the next location or to leave amessage.

Forward Calls Locally or Remotely (via Phone or Web):
Call Forwarding is easy to set up and manage from your desktop or on-the-go.

Incoming Call Blocking: “Blacklist” phone numbers to block them from calling your Hosted PBX.

Incoming Call Identification: Identify incoming calls by modifying the Caller ID to display Call Routing information.

Incoming Caller ID Routing: Route calls based on incoming Caller ID to any Auto Attendant, extension, Ring Group, phone number, ACD, or Call Queue.

Incoming Privacy Screening:Force callers with “No Caller ID” or “Blocked Caller ID” to enter a number that will be presented as their Caller ID.

Listen Live: Allows you to listen in on a selected extension, but not speak.

Live Person Answering: Set up a telephone number to ring a specific extension or a Ring Group—sequentially or simultaneously. This option enables your company to use a live person to answer the caller instead of an Auto Attendant.


Multicast Paging:Dial a Ring Group and make an announcement through the loudspeaker of each phone in the group. Note: phone specific; check per brand or model.

No Answer Call Forwarding:Automatically forwards your calls to an extension, group, or phone number when you do not answer your phone.

Office Intercom: Dial another user’s extension and activate their phone speaker to make an announcement. Note: phone specific; check per brand or model.

Call Conferencing

Conference Bridges:Multiple on-site and outside callers can simultaneously participate in password-protected conference calls. Callers can be assigned “talk/listen” or “listen only” status.


3-Way Conference Call: After making or receiving a call, a user may “conference in” any third party for a 3-way call.

MOBILE APP

FEATURES